Petlogica Privacy and Cookies Policy

The controller of personal data processed in connection with petlogica.com is Petlogica Sp. z o.o., with its registered office at ul. Ostrobramska 101 / Biuro1, 04-041 Warsaw, Poland; KRS: 0001234692, NIP: 1133199691, REGON: 544482489 ("Petlogica", "we", "us").

For privacy questions and requests concerning your personal data, email privacy@petlogica.com or write to our registered office.

This policy covers petlogica.com and its subdomains, including registration and sign-in through Clerk. Other services operated by our organisation may have separate privacy notices.

We process the following information, depending on how you use the site:

• Account and authentication data: your email address, Clerk user identifier, email-verification information and session information. Depending on the sign-in method and fields you use, this may also include your name and profile image. If you choose a social sign-in provider, we receive the information that provider makes available for the sign-in method. Clerk handles authentication, including passwords where password sign-in is enabled.
• Your selections: identifiers of products you add to favourites or comparisons. The site's current favourites and comparison lists are stored in your browser's local storage.
• Technical and security information: IP address, request time, requested route, response status, request identifiers and diagnostic information needed to operate and protect the site. Our hosting and authentication providers also process technical information necessary to deliver their services.
• Analytics information: We use analytics tools (PostHog) to understand how visitors use our site and to improve its content and functionality. We collect information about page visits and interactions with site features, such as clicks, scrolls, input interactions, network requests, product searches, comparisons and clicks on retailer offers. This may include product identifiers, browser and device information, referring-page information, timestamps and analytics identifiers. Without your consent, we use cookieless measurement that does not store analytics data on your device. If you consent, we also use analytics cookies to recognise returning visitors.
• Correspondence: your email address, message and any information you choose to send when you contact us or subscribe to updates.

The information required for registration and sign-in is necessary to provide an account. Without it, we cannot create or authenticate your account. Consent to analytics cookies is optional: refusing it does not prevent registration or sign-in.

Storage of, or access to, information on your device is also subject to Article 399 of the Polish Electronic Communications Law. We seek consent for optional analytics storage and access. The necessary-service exception applies only where the operation is necessary to transmit a communication or provide a service you request.

We use technical service providers to operate the site. Depending on the processing concerned, these include:

• Clerk, Inc. for account registration, authentication and session management.
• Cloudflare, Inc. for website hosting, delivery, traffic protection and operational logs.
• PostHog, Inc. for cookieless analytics and, with your consent, cookie-based analytics.
• Amazon Web Services and MongoDB Atlas for backend infrastructure and application storage, to the extent that the relevant service processes your personal data.
• Grafana Labs for operational monitoring and logs.
• Google Workspace for our business email provider when you contact us, and professional advisers or public authorities where disclosure is necessary and legally justified.

When you follow an offer to a retailer, you leave our site. The retailer processes information under its own privacy notice. Your browser may disclose technical information, including your IP address, when it connects to that retailer.

We share personal information with service providers where necessary to operate our website and provide its features. These include providers of hosting and infrastructure, account registration and authentication, email services, security and operational monitoring, and analytics as described above.

We may also disclose personal information where required by law or where necessary to establish, exercise or defend legal claims.

Some of our service providers may process your personal information outside the European Economic Area. Where a transfer is not covered by an applicable European Commission adequacy decision, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, together with any supplementary measures required by applicable data protection law.

We have implemented appropriate technical, physical, and organizational security measures to protect your personal data against unauthorized or accidental destruction, alteration, disclosure, misuse, damage, theft, or unauthorized access.

We retain personal information only for as long as needed to provide our Services, fulfil the purposes described in this policy and comply with applicable law.

When we no longer need your personal information, we take reasonable steps to delete it from our systems and records or anonymise it so that it no longer identifies you.

Storage duration metrics shift depending on the service engaged.

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

Local storage and session storage are other ways of storing information on your device. Local storage has no automatic browser expiry; session storage normally lasts for the tab's page session. Browsers may remove storage earlier, and session restoration may affect when session cookies are removed.

Subject to the conditions in the GDPR, you may request access to your personal data, correction, erasure, restriction of processing and portability. Where processing is based on our legitimate interests, you may object on grounds relating to your particular situation.

You can also complain to a data protection authority, including Poland’s Personal Data Protection Office (UODO).

Where we rely on consent, you may withdraw it at any time. Refusing or withdrawing consent to analytics cookies does not prevent you from using your account.

Send requests, including requests to close an account, to privacy@petlogica.com. We may ask for information reasonably needed to verify your identity. We normally respond within one month. If a permitted extension is needed because of the complexity or number of requests, we will inform you within that month and explain the reason.

The site's product scores concern pet foods. We do not use those scores to make automated decisions about you that produce legal or similarly significant effects.

We may update this Cookie Policy when we add new services or cookies. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through the cookie banner.